Return and Exchange Policy

Thank you for choosing our personalized crystal handbags. Our goal is to provide high-quality products and customer satisfaction. Below, we present our return and exchange policy to ensure fair and transparent handling of your purchases. Personalized Crystal Handbags: For personalized crystal handbags, unfortunately, we cannot accept returns or offer exchanges unless the product is damaged or has manufacturing defects. 

Each personalized handbag is carefully crafted to order, making returns or exchanges due to a change of mind not possible. Other Handbag Models: If you’ve purchased a non-personalized handbag and are unsatisfied with the product, you may request a return or exchange. Here are the conditions for returns and exchanges: 

• The product must be in an undamaged condition and show no signs of use. 
• Customers must contact us within 14 days of receiving the handbag to initiate a return or exchange request.
• The customer is responsible for return shipping or exchange shipping costs. 
• Return and Exchange Procedure: To initiate a return or exchange, please contact our customer service department at lepetit.official@gmail.com or +971 58 563 3535 

Our team will assist in determining the details of the procedure and provide any necessary information. 

We want every customer to be satisfied with their purchases from our store, which is why we strive to provide fair service based on the above guidelines. If you have any questions or concerns regarding our return and exchange policy, please don’t hesitate to contact us. Thank you for your trust and for choosing our products.